Setting up a single-family site in the Akuvox SmartPlus Cloud Installer Portal is a quick and simple process – provided you know where to start. In this step-by-step guide, we’ll walk you through the full setup process, including adding indoor monitors, intercoms, and family members.
Step 1: Add a New Single-Family Site
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Log in to the Akuvox Cloud Installer Portal with your installer credentials.
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From your dashboard, click “Add Single Family Site.”
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Fill in the site name – this could be the property address, family name, or a custom reference.
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Enter the client’s email and (optionally) mobile number so they can log into the SmartPlus app.
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Add the site address – this allows accurate weather data on the indoor monitor.
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Choose between:
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SIP Call – for LTE intercoms like the R20K LTE or E18 LTE.
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IP Call – if all devices are on the same local network.
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Check and confirm:
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Time zone (e.g. GMT London),
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Language (default: English),
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Time format (12 or 24-hour clock).
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Optional: Enable Landline Calling (requires a Premium Plan).
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Add the MAC address of the indoor monitor. Use the device name field to indicate location (e.g. “Hallway”).
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Leave Relay 1/2 switched off unless you’re using monitor relays.
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Click Submit. If you’re using video storage (e.g. X910 or Akubela range), click Next instead and enable additional features.
Step 2: Add Intercom or Other Devices
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Click the device icon under “Actions” on your site listing.
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Click New, then select your Device Type (e.g. single-tenant).
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Enter the device’s MAC address—found on the box, back of the unit, or via IP scanner.
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Set a clear Device Name (e.g. “Main Gate”).
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Tick “Allow Users to Monitor Device” if needed.
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Configure Relay settings (e.g. Relay 1 = “Gate Lock”) as needed.
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Submit your changes.
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After saving, reboot both devices. They’ll display as green (online) when successfully connected. If they remain grey, check network settings and firmware versions. Contact technical support if needed.
Step 3: Add Family Members
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Scroll to the middle section of the site dashboard.
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Click “Family Member” > “New” to add a second user.
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Best practice: the main family account holder should add all additional users via the app to streamline admin.
Need further help? Visit the Akuvox Support Hub for additional videos and HowTo guides.
