Delivery & Returns
Delivery
Goods are normally supplied ex-stock. Where an out-of-stock situation arises the specified delivery times will apply but are to be treated as estimates only and for the avoidance of doubt time of delivery shall not be of the essence of the Contract. CIE shall not be liable for any delay in delivery of the Goods howsoever caused. Customers using CIE’s eCommerce facility should check stock availability with our sales department; if CIE is unable to despatch goods so as to achieve the Customer’s requested delivery time CIE will contact the Customer at the earliest opportunity for further instructions. Carriage is charged based on weight and delivery service. Special delivery requirements must be made in writing. Risk in the Goods passes upon delivery, which is when CIE or its appointed carrier delivers the Goods to the Customer or to his appointed agent, who may be the Customer’s carrier. Where the Goods are to be delivered by CIE in instalments, each delivery shall constitute a separate Contract and failure by CIE to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as a whole repudiated.
Trade Returns
Goods correctly supplied may not be returned without CIE’s prior agreement. If a return in principle is accepted by CIE a Returns Authorisation Number will be advised and this must be clearly marked on the outer packaging and be quoted in any matters arising. Goods returned for credit must be in the original, unopened, product packaging and in “as new” condition and received by CIE within 7 days of date of receipt by the Customer. Returned Goods are at the Customer’s risk and expense and it is the Customer’s responsibility to provide proof of delivery of any return. Goods are not supplied on a sale or return basis and under no circumstances will Goods that have been used be considered for credit.
A handling charge of 15% of the invoiced value of the Goods will be made for Goods returned after 7 days and a charge of 30% for Goods returned after 30 days.
Certain Goods are excluded from this right to return, including software and specially procured or constructed items and any Goods containing any of the hazardous substances referred to in the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment Regulations 2004.
